What in the world is a Chatbot?

Chatbot providers are popping up left, right and centre. How do you choose the best one for your company? The concept of it seems so bizarre and foreign. Why on earth is it normal to talk to a mini-Ai robot? It is pretty simple really and can make a world of difference to your business. Communication is the heart of a business. A customer or client needs to be able to easily communicate with the relevant party. The pandemic has shown us all that we need to embrace the fulness of technology. Chatbots allow us to replicate a lot of face-to-face interaction and conversations.

Time plays another factor. Many of us don’t have the luxury of spending hours looking for things or waiting for responses. A chatbot is basically your lovely sales assistant meeting you at the door and who greets you with a friendly hello. The bot similarly helps you navigate through your purchase and addresses any concerns. There are many industries that can benefit from having a chatbot to ease the pressure of communication.

So, what kind chatbots are available at Direct Bot:

Sales Bot

The purpose of this type of bot is to directly ask questions to the customer about what they are interested in purchasing. Some bots can have extensive questionnaires that help determine what kind of product or service the customer requires.

Customers Service Bot

This bot can handle return policies, customer complaints, customer account setup procedures and much more.

HR Bot

With a HR bot a company can book and approve annual leave, sick days and shift work calendars can be implemented.

Lead capturing Bot

Lead capturing bots capture relevant information in order to contact a customer.

General enquiry Bot

This bot is helpful for general enquiries such as requesting phone numbers or leading them to the FAQ page.

Live Bot

A live bot is helpful for a medium to large company that has the capacity to handle live inquiries.

Appointment Bot

An appointment bot is synchronized with your existing calendar. It is very useful for hairdressers and consultants to keep on top of appointments.

Booking system Bot

A booking system bot is a more complex bot that can handle instructions and can be linked to a payment portal. This is useful for hotel bookings or travel in general.

Industries and businesses that could benefit from a chatbot:

  • Accommodation
  • Travel
  • Food & Drink
  • Construction
  • Design
  • Medical

Get in touch if you would like to discuss your chatbot needs.

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